Big Lots Reviews

ZERO stars-Tried to buy sofa in store-was out of stock there & everywhere nearby. Could not be ordered unless paid for & was told it may come in tomorrow, in a few months, or not at all. Would not sell floor model. Went online-found exact electric reclining loveseat as the sofa I wanted in store-curiously smaller but at same price. Ordered it w/next day delivery from my local store. After waiting 5.5 hrs-3rd party delivery company charging me $100 said they had no employees to do the delivery from the store out of town (what happened to delivery from local store 5 miles away?). Same excuse today when they cancelled again when I called up to track delivery. Like anyone w/common sense, I cancelled delivery w/them & then called Big Lots to take care of this-was told it’s my responsibility to get the sofa & they have nothing to do w/delivery (was advertised on website so…?). Was told this by store, then representative from corporate. Only advice from both-just cancel the order. So after all this “inconvenience” & waiting I have no seating, so I cancelled my Big Lots account, credit card, rewards card, will never shop there again online or in store, & will be writing several reviews & filing complaints against both companies w/BBB.

Great customer service today. I just went to purchase a couch at the Deland location, and I was helped by Sandy, and she did a fantastic job on helping me with my purchase. She knew exactly what she was doing and she had me out of there in no time. I saved on time and money. I am a happy customer!

I wish I had read these reviews before I purchased anything from Big Lots. I bought a pool and after filling it up with water it came apart at the seam. Took it back to the Vidalia Ga store and it was refused said you have to call customer service, which I did 3 times and still have never gotten a call back and I'm still out the price of a pool. Come on Big Lots you can do better than this!!

Now, this is an Online order review not an in store review. I love going into Big Lots and shopping it's always been a great experience for me. However, this time I decided to buy my daughter a bed in a bag set it was pretty reasonable. But as the day went on I kept thinking it's too childish for her (she's 12). It looked like an 8 yr old bed set. So I tried to cancel it and order another one and My word the hoops I had to jump through to TRY to cancel it was downright ridiculous. I had to wait for different departments to email me back. One told me I had to call the local store to cancel it and the store number they was across the country from me. All if it was a stall tactic just to say " Oh it's shipped already it can not be canceled." So now when it comes in today I have to take it to my local store, which I don't drive. I already purchased another one for her and she received that set before that one. I guess I'll stick to in store purchases at Big Lots.

I have shopped at the Big Lots store in North Hollywood, CA many times. They have told me in the store that they cannot find my account or rewards information in the computer when I am there. That still is no excuse for the online purchase frustration I always experience. I can order from Target, Walmart and other stores and I do not have these problems like Big Lots. Most of the time after I make the effort to order online, many of my purchases are later cancelled. Why isn't someone monitoring the inventory? Why should I keep shopping at Big Lots? I was given a case number and promised that someone would contact me about not receiving rewards coupon credit for my purchases and why the items are never in stock after I order them, but they never did. It is obvious that they do not respect or value their customers.

In order to submit a part time job application you must enter your SSN on a public site to be considered for part time employment. There is no email address to contact on the website only a phone number that leads nowhere, incredibly unprofessional.

Yesterday I went to the store Big Lots store in Kissimmee, And The Manager Aileen and the Associate Justin where great to work with. The store was clean and organized, they where courteous, caring, knowledgeable, helpful, and The Managers Aileen and Justin went out of his way to help me with all questions. I give this store a 20 X and 10 *

I want to thank Taylor the furniture dept. Manager at Muskogee biglots. We had purchased a sectional in their furniture dept. When we got it home there was definately some challenges. The fabric did not wear well at all and we had only had it maybe 2 months. Taylor was right on it for us offering differant solutions concerning our issues. She was very persistent with Lane furniture in getting us some replacement cushion covers. We want to thank you Taylor for your great customer service. Sincerely, Michele T.

I had a pleasant trip to Big Lots! Alex & Abby helped me out and were so kind! They’re so helpful and made my day brighter.

I purchased furniture from Big Lots on 6/18/21 with a 3-year warranty plan for$139.99 in addition to the $1400 paid in full.
I have contacted the Warranty company a least eight times, was given the runaround, denied response from Management, and have not been provided an update or refund of any sort. The left arm of the furniture caved in, and the frame is broken; because of that, I cannot utilize that side of the sectional on the side.

I just need a resolution from either the store or the warranty company. Please refund all of my money or replace my sectional.